Shipping policy

Shipping Policy

Thank you for shopping with Halo Home. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email followed by a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery times are:

Canada: 5–10 business days
United States: 5–12 business days
International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and the selected shipping method.

Free shipping may be available on eligible orders during promotional periods or when minimum purchase requirements are met.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email so you can monitor your shipment's progress.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Halo Home is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information.

If you notice an error, contact us immediately at hello@halohome.ca. We'll do our best to update your order before it ships.

Delayed or Lost Shipments

While we work with trusted shipping carriers, occasional delays can occur. If your package appears delayed or lost, please contact us at hello@halohome.ca, and we'll assist you in resolving the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged product and packaging so we can assist you promptly.